ORDERING INFORMATION

ONLINE ORDERING

PRICES AND SHIPPING AND HANDLING CHARGES

Our prices are approximately 20% off of the cover price on most in-print games. Media mail shipping is free within the United States. Orders shipped by media mail usually arrive within two weeks of shipment. Due to higher parcel post shipping costs on items that can not be shipped by media mail, some board games, gaming accessories, and other heavier items are sold at regular prices without discounts, but these prices still do include free shipping. Priority Mail within the United States is an additional $2.00 per item. Orders shipped Priority Mail usually arrive within three days of shipment. Please contact Futurelore Games for exact shipping charges for orders outside of the United States or orders shipped by other methods. There are never any handling or packaging charges at Futurelore Games except for the $2.00 handling charge on orders under $30.00. All prices are in United States Dollars. Since Futurelore Games is located in the state of South Dakota, 6% sales tax will be added only to orders shipped to addresses within South Dakota. You are responsible for payment of any sales, use, or import tax due to your state, province, or country if they require a payment of tax on items received through the mail on which sales tax has not been paid.

Orders are usually shipped within 72 hours of receiving the order and payment. Most role playing, board, and card games are in stock and will ship within 24 hours, and any items that are out of stock can normally be obtained from regional warehouses and shipped within 72 hours. Unless other preferences are indicated, if any items are not available for shipment within 72 hours, we will ship the items that are available and contact you to find out if you want us to ship the unavailable items when they become available or if you would like a refund sent along with the order for unavailable items. Credit cards will only be charged for items that are available and will not be charged until the day the items ship.

NAME AND ADDRESS

Please fill in the your name and address as you would like it to appear on the address label when your order is shipped. Be sure to include any necessary additional information on the Address line besides street address, such as mail box number or apartment number. Credit card companies require that orders charged to a credit card be shipped to either the card's billing address or to an alternate shipping address listed with the credit card company for that account.

EMAIL ADDRESS

If you would like us to respond to your order to confirm that it was received and to inform you of any items that are not in stock or of any other problems with your order, please enter enter an email address where you can receive our response. You will receive an automated email message immediately after placing the order to inform you that the order was received, then you will receive a personal email response within 24 hours except for weekends and holidays confirming that we have the items you ordered on hand and when they will ship. If you do not have an email address and would like us to confirm your order by telephone, fax, or mail before it is shipped, type None in the Email Address blank and enter your other contact information under Comments Or Questions.

COMMENTS OR QUESTIONS

Enter any additional information we may need to fill your order such as a preferred shipping method other than Media Mail or Priority U.S. Mail, additional address information, instructions concerning your order if one or more items are not in stock, or other ways to contact you about your order if you do not have an e-mail address. You can also use this space to ask other questions about ordering or about particular items before actually placing an order.

PAYMENT METHOD

We accept payment from customers within the United States by cash, check, or money order through the mail. We also accept Visa, Mastercard, or Discover Card through our secure server, by mail, by telephone, or by fax. Credit cards are not charged until the day the order ships. For our customers' security, we do not keep any credit card numbers on file after orders have been filled. In addition, we accept payment through the PayPal online payment system. If you would like to pay through some other online payment system or by some other method, please contact us and we will try to accomodate your request.

Our mailing address is Futurelore Games, P.O. Box 683, Brookings, SD 57006. Our telephone and fax number is (605) 692-7341 from noon to 5:00 pm Monday through Saturday.

OTHER ORDERING METHODS

Orders can be submitted by mail or fax using our Printable Order Form with cash, check, money order, or credit card information. The information contained on this form may also be emailed to order@futurelore.com with an indication that payment will be mailed or that credit card information will be submitted by fax or telephone.

ABOUT FUTURELORE GAMES

Futurelore Games is the internet book and game division of Brost's Aquarium And Hobby, a retail store that has most of the items available online in stock, as well as numerous other items. Brost's Aquarium And Hobby is located at 323 Main Avenue in downtown Brookings, South Dakota and is open from 9:00 am to 5:30 pm Monday through Saturday. The telephone number is (605) 692-7341. Credit card charges for orders from Futurelore Games will appear on your credit card statement as purchases from Brost's Aquarium And Hobby.

The Futurelore Games web site accepts no outside advertising and we will never sell our mailing list or make any of your personal information available to anyone outside of the business. This web site uses a modified version of AgoraCart ecommerce software. The original AgoraCart software is copyright 1999-2004 by Mister Ed and K-Factor Technologies Inc.